• Forces the integration of business and support, providing a thorough understanding of what is required and the cost of providing it.

• Service providers have to be in tune with the values of the company.
• The service desk provides an effective barometer of the organisation. Trends and sttitudes that affect corporate performance can be identified and managed.
• Mechanism for managing anytime, anywhere support, tesing budget and customer expectations. Full 24x7 mobility is an essential requirement of modern business practices.

Given the current financial climate, the pressures to maximise the benefits from any investment made in technology through service management are evermore pressing.

Focus is generally on the role of the Chief Information Officer in securing corporate return. Yet in reality, the Chief Information Officer  alone (who may be ably assisted by a Chief Technology Officer) cannot deliver the full business benefit from the investment made in technology when so many influencing factors lie outside their control?

Read about an approach which removes internal operational boundaries and restrictive practices through the creation of a Shared Service Centre. Its success is heavily dependent upon the commercial maturity and vision of executive management. Business services underpin the business strategy and influence the ease with which it is implemented.

Service management and commercial management are synonymous. Together they are as important to modern business success as financial management.